Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


How do I start my custom order?

To start your custom order, you just need to contact us. You can email or call - our contact information is provided in contacts page. You’ll be connected with one of our reps who will guide you through the whole process.

Does Happening offer design help? How does that work?

We are not only a textile manufacturer but also a DESIGN HUB. This means we can definitely help you out with any of your design needs for any kind of product or logo. Our advanced design team shall understand your needs and work on proposals and prototypes to present to you.

When should I expect to receive my order?

We guarantee a 5 week delivery for printed products. These timelines begin after final invoices are approved and 100% payment is received. We do frequently beat these shipping timelines, but if you’d like to guarantee a faster delivery check our expedite rates and confirm availability with your sales rep.  Happening guarantees shipment deliveries based on expected timelines provided by 3rd party carriers and cannot be held accountable for any delays caused by 3rd party mishandling or failure.

How do I know what size to get?

We know that size and fit are important, so each of our customizable apparel options comes with a size chart to help you determine the best fit for you. Check our size charts for each item’s size guide. If the item you're looking for isn't available, email us and we'll get you that chart.

Do you offer bulk discounts?

We do! We have wholesale partnerships with several businesses and clubs that buy bulk units from us. If you think you qualify, just give us a shout. You can email or send a message via WhatsApp!

I got an order from you a while ago. Do you still have the art?

Probably! Give us a shout and let us know what you’re looking for.

Get in touch

Have questions about your order, or a general enquiry?